Refunds & Returns
We know from time to time you might not be happy with a product you’ve bought from SkinStore.
We want to make sure the process is as easy as possible and we have a dedicated customer services team ready to help you if you wish to make a return.
You can return any unwanted products within 14 days of delivery provided they are unopened and in perfect condition.
We will refund or offer a store credit within 30 days of purchase.
Our team is available 24 hours Monday to Friday. Please follow our simple step by step guide below.
How long does it take to get a refund?
We aim to refund all returns 14-20 working days after we have received the item at our warehouse.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query.